The easiest and fastest way to learn more about the service prices of the company is by simply visiting our Prices page. However, in order to get a quotation of service tailored to your project, do not hesitate to call us on 020 88309782 or send us a message to arrange a free site visit. We will provide you with a written quotation that includes all the specific jobs that are required or recommended for your project.
Our on-site visits by the company’s professionals are free of charge. Such free site visits can be arranged by calling us on 020 88309782 or sending us a message via our contact form. In some cases, when the specification of the service is clear to the client and the company, we may be able to provide you with a written quotation without the need to visiting and inspecting the site.
We always strive to do our best and ensure premium-quality performance for all projects we undertake. However, in the unlikely case you are not happy with a service provided by the company and your expectations are not met, make sure to send us a message to firstname.lastname@example.org no longer than a week after the end of the project and we will gladly arrange a site visit at your earliest convenience.
The company accepts payment for services by all major credit and debit cards, including American Express, bank transfers and cash. Keep in mind that for domestic services we require payment on the day of completion of the project.
All our services are subject to a minimum charge.
Our friendly and helpful customer care team is available to answer your calls and arrange a booking in a convenient for you time from Monday to Friday between 07:30 – 17:30 and on Saturday between 8:00 – 16:00. You can also contact us through the contact form and request a callback. We do our best to get back to you as soon as possible.
We cover the Greater London area including:
We highly recommend you to be present while the floor installation project is carried out, if possible. However, it is a matter of your personal choice and if you cannot be present – don’t worry, your project is in safe and reliable hands.
Still, we would like you to be there on the first day, so you can let the members of the team in and give them any additional instructions and on the last day of completion, when we would like you to inspect the quality of the service delivered by us, sign an evaluation sheet and make a payment.
In case a confirmation for some additional services is needed during the process, we would like you to be present on-site on an agreed with the floor fitting specialist date, unless otherwise discussed and agreed with the company in advance.
Yes, our company is fully insured and bonded by a comprehensive Public Liability, Treatment Risk and Employers Liability Insurance.
The company is obligated towards the company’s clients to inspect and redo or rectify any issue raised by the client in relation to the floor installation services provided by the company. Our Service Guarantee covers the replacement of materials in case of improper use of products or improper planning. The company reserves the right to apply any limitations to the Service Guarantee not laid originally by the company.
Service providers of the company will bring along all equipment, products and tools necessary for the proper and flawless delivery of the service. The company also supplies solid wood, engineered wood, parquet, laminate and vinyl flooring materials and floor accessories. You can get flooring materials and accessories supplied by the company against a deposit for the required materials and products.
All prices of services by the company are subject to VAT. Usually, we provide quotations as final and inclusive of VAT unless otherwise stated in the quotation.
If the parking facilities in the area, where floor installation will be carried out, are free of charge, we kindly ask you to secure a space for a vehicle of the company in front of the property.
If necessary, make sure to provide a valid temporary parking permit. In case this is not possible, a relevant parking fee will be added to your bill. The company can cover the congestion charge fee if the project site is located within the London congestion area.
Yes, for your convenience we do work on the weekends too if you require so. Keep in mind that weekend work is subject to arrangements in advance.
There are NO extra charges for work on the weekends. The company always strives to ensure the satisfaction and convenience of all our clients.
In order to ensure a hassle-free and no-stress start of the project, you are recommended to make sure the project site is tidy and non-cluttered, which means that all furniture pieces and other objects are re-located out of the room.
We also advise you to clear away smaller items, decorative elements, valuable and expensive items to prevent any possible damage and allow our team to work efficiently and quickly. Our team can help you clear the room out of furniture pieces for a minimum charge of £80 a day.
In case you want the company to supply you with flooring materials and accessories for your installation project, you may be required to pay a deposit before the service starts and pay the full price of the flooring materials and accessories on the day of the booking.
All other services delivered by the company are paid for on the day of completion of the project, excluding the deposit you may be required to pay in advance. The deposit may be required for all materials which will be used during the process of installation.
Yes, we do not only offer installation of flooring materials supplied by the company, but we also deliver fitting services for flooring materials you have already purchased from another company or supplier. However, in this case, we are not able to provide you with a guarantee for any faults and issues resulting from the manufacturing quality of the flooring materials and accessories.
Yes, we do accept any jobs and projects with insurance companies. If the company is supplying the flooring materials and accessories for the floor installation job, the flooring materials and accessories need to be paid for in advance either by the customer or by the insurance company.
Before you arrange a service with the company, the customer or the insurance company need to send a written confirmation that the quotation provided by the company is approved and discuss the payment arrangements.
Please note, this quotation is based on current product prices and availability, therefore we reserve the right to amend this quote, if not instructed within 60 days. You can always contact a member of the staff to confirm the prices of the quote either by phone 020 88309782 or via e-mail.
If you want to cancel or rearrange an arrangement with the company, you can do so. In order to cancel or rearrange an appointment with the company free of charge, make sure to notify us no later than 48 hours before the visit. If you get a notice less than 48 hours before the visit, a small administration fee will be applied by the company.